VAN Insurance EXPERTS

Claim or Accident

If you need to make a Claim on your policy or if you’ve had an Accident, please contact the relevant insurance company via the emergency numbers below:

Breakdown Assistance

If you have Breakdown Assistance on your van insurance policy and need to avail of this service, please contact the relevant insurance company via the emergency numbers below:

Windscreen Replacement

If you have Windscreen Replacement on your van insurance policy and need to avail of this service, please contact the relevant insurance company via the emergency numbers below:

*Please refer to your policy schedule to check if you are covered for breakdown and windscreen assistance.

At Insuremyvan.ie we like to make things quick and easy for our clients. Our van insurance specialists will bring you through the process with the minimum fuss, all we require are some documentation that can easily be obtained.

COVER LETTER

Once you have paid for your van insurance policy we will issue you a cover letter within 1 week. This will be posted to your home address. The cover letter will confirm that we have placed insurance cover on your van and it will also set out what we require you to do. Typically, this will require you to sign a proposal form. When signing the proposal please check that all the information is correct. If you believe that any of the details are incorrect please contact our customer support team 01 660 6900.

DOCUMENTS REQUIRED

We will most likely also ask for a copy of all drivers licences (make sure to copy the front and back of the licence). If you have held previous insurance in your own name, we will require a letter of no claims bonus from your last insurer. If you have been a named driver on someone else’s policy, we will require a letter of driving experience. There may be other documents we require such as the vehicle licensing certificate or a medical certificate. All these documents will be outlined on the cover note.

What is a No Claims Bonus Certificate and why do we need it?

For every year you are driving without an accident or a claim, you are entitled to a year’s no claims discount. These discounts are then used to reduce your insurance premium. Usually, this is obtained at the renewal stage of your insurance policy and is issued with your renewal invitation pack.

As we give a discount and reduce your insurance premium for having claims free driving, we need to see proof so that we can keep that discount in place.

What you should do if you require a copy?

Below are some of the questions we hear most when it comes to requesting your certificate of no claims bonus.

• My policy is due for renewal with Insuremyvan.ie and I need my proof of no claims bonus
  When your policy with Insuremyvan.ie falls due for renewal, we will automatically post you out a renewal invitation pack. You should receive your renewal invitation approximately 21 days before your renewal date. In this you will find your certificate of no claims bonus. Please check this pack carefully as should you require a duplicate certificate of no claims bonus, we will have to request it for you and it can take up to 7 working days before you receive it. Please click HERE to request a duplicate certificate.
• I was previously insured with Insuremyvan.ie and I need my No Claims Bonus Certificate
  As your certificate of no claims would have already been issued to you with your renewal invitation pack, we will have to request a duplicate certificate. Please note that it can take up to 7 working days before you receive your certificate of no claims bonus. To request a duplicate please click HERE.

Once we have received the proposal form, requested documents and payment, an annual insurance certificate and disc will be issued to you.

MAKING A CHANGE TO YOUR INSURANCE POLICY

To make a change to your existing van insurance policy please call us on 01 660 6900, select option 1 (Insuremyvan.ie) and then option 4 (All Other Queries) or email [email protected]. The most common changes are listed below:

• Change of Vehicle: If you have a new van or if you have been provided with a temporary vehicle due to repairs, just contact our office where our team will ask for some information on the vehicle and the changeover can be done immediately.
• Adding Drivers: If you wish to add a driver to your policy, you will need to provide us with the following information: name, date of birth and driving/claims history. If you wish to remove a driver, just notify one of the team and we can process it over the phone.
• Proposal Form: If there is some information on your proposal form which is incorrect or you wish to query, you can amend the form itself, sign it and email to [email protected] or call us for further clarification.

*PLEASE NOTE: No cover will be in place for any alterations until confirmed by us.

SUSPENDING YOUR INSURANCE POLICY

The cancellation process is hassle free. Simply return your insurance certificate and disc to our office with a letter confirming you wish to cancel your policy.
If you wish to suspend your policy, just complete the same process and give us a call to reinstate your policy. Importantly, suspending your policy is a great alternative to cancelling a policy as it means you don’t need to start all over again!

Sometimes claims can be stressful, so we aim to make the claims process as quick and easy as possible. You will find the contact numbers for the relevant insurance company’s claims team HERE. If you have been involved in an incident and are unsure what to do, just call us on 01 660 6900 and we’ll be happy to help.

Immediately contact Insuremyvan.ie or your insurance company if you have missed a payment as this could result with your van insurance policy being cancelled.

MISSED DIRECT DEBIT PAYMENT

If you have missed a direct debit and wish to make payment, please call us on (01) 660 6900, select option 1 (Insuremyvan.ie) and then option 3 (Direct Debit).

Alternatively, you can contact the following insurers to pay them directly:

AXA – 01 858 3470
Allianz – 01 6133 909
Liberty – 1890 907 681
Zurich – 0539 157 346
Close Premium Finance – 1890 928 281

Absolutely, yes. Without a doubt, we can arrange to match the No Claims Bonus you have earned on your private car and transfer this discount to the van.

At Insuremyvan.ie we have exclusive discounts for van drivers who either have a private car or are named on their partner’s/spouse’s private car policy. Simply ask one of our Van Insurance specialists for more details.

• Open Drive: Open Drive gives you the freedom to let someone else drive your van on a day to day basis. The general conditions would be a fully licensed driver with a clean history. Please refer to your policy booklet for full details of age and license restrictions. Notably, Open Drive will never cover you to drive another vehicle through your own policy.
• Bonus Protection: There are two types of bonus protection: Step-back Protection and Full Bonus Protection. Generally, Step-back Protection will protect two years of your No Claims Bonus depending on your bonus level. However, Full Bonus Protection will protect your bonus entirely. Please refer to your policy booklet for more information on your level of bonus protection.